Reference

cuantoti Privacy Policy for Indonesia Accounts

We set out our Privacy Policy in plain English so you can see what we collect from your account, device, cookies, and DANA, OVO, GoPay, or QRIS records…

DANAOVOGoPayQRIS

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What This Policy Covers

cuantoti Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy explains the data we handle when you open an account, send a support message, or use the site from phone or desktop. That includes contact details, login history, device signals, cookies, and transaction records connected to DANA, OVO, GoPay, or QRIS references. We use

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that data to verify identity, prevent account misuse, answer questions, and keep transaction records matched to the correct profile. Where local law permits, you can ask us to correct contact details, explain a record, or close storage tied to your account. If a request affects records
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we must retain for legal or fraud checks, we tell you what can change and what must stay. The same policy applies only where local law allows our services.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where To Ask About Privacy

If you want to ask what we hold, how long we keep it, or how a record was matched to your account, reach us through the channels below. We can handle correction requests, data copies, and account-linked privacy questions after we confirm the email or phone on file. For urgent changes, send the same request from the address tied to your account so we can verify it quickly.

Team online

Live Chat

Use live chat when you need a fast answer about account data, cookie settings, or a record tied to DANA, OVO, GoPay, or QRIS. We can verify the profile, then point you to the next step.

Email

Send your request to our email support with the account email, the change you want, and any record reference. That helps us check the right profile before we touch stored details.

Account Form

Open the privacy form inside your account when you want a copy of stored data, a correction, or a deletion request where law allows it. The form keeps the request tied to your login.

DATA CARE

How We Handle Your Data

We handle privacy as part of account operations, not as a separate layer you have to hunt for.

Account Data

We store the contact and login details you give us so we can open the account, confirm access, and reply to privacy requests. If anything changes, you can ask us to update it through the verified account path.

Cookies

We use cookies on phone and desktop to remember session state, language, and security checks. They help us keep you signed in safely and show the same privacy choices on the next visit.

Payment Records

Records linked to DANA, OVO, GoPay, or QRIS help us match deposits and withdrawals to the right account. We keep only what we need for reconciliation, support, and legal retention.

Device Signals

We look at device type, browser version, and login location to spot unusual access. If the pattern does not fit your normal device, we may ask you to confirm the request before we proceed.

Retention

We keep data only for the period needed to run the account, resolve disputes, meet legal duties, or defend against abuse. When the retention period ends, we remove or anonymize it according to our internal process.

Your Requests

You can ask for a copy, correction, or deletion of eligible data by contacting us from the account email or through live chat. When a request is limited by local law, we explain the part that can change.

Privacy Questions We Hear Most

These are the privacy questions we answer most often from Indonesia accounts. Each answer below points to the same rules: what we collect, why we keep it, how you can ask for a change, and when local law sets a limit. If you need a record checked against your account, our support team can trace it through the verified contact path.

We collect the details you enter to create and secure the account: name or nickname, contact details, login data, device signals, and support messages. We use them to verify access, respond to requests, and keep records matched correctly.

Yes. Cookies help our site remember session state, language, and security checks across phone and desktop. You can clear them in your browser, but some account screens may ask you to sign in again after that.

We keep payment references so we can match deposits or withdrawals to the right account, answer support questions, and complete reconciliation. The record normally stays tied to your profile only as long as we need it.

We keep data for the time needed to run the account, handle disputes, meet legal duties, and prevent misuse. When we no longer need it, we delete or anonymize it through our retention process.

You can ask for a correction or deletion of eligible data by using live chat, email, or the account form. If local law requires us to keep part of the record, we will explain that limit clearly.

Only staff who need the data for verification, support, security, or record keeping can access it. They are limited to the minimum fields needed for the task, and we review that access.

Access and eligibility depend on local law, and we make the service available only where local law permits. If a region is not eligible, we do not process account or privacy requests there.

cuantoti Privacy Policy for Indonesia Accounts

Where To Ask About Privacy

Live Chat

Email

Account Form

How We Handle Your Data

Account Data

Cookies

Payment Records

Device Signals

Retention

Your Requests

Privacy Questions We Hear Most

01 What data do you collect when I open an account?

02 Do you use cookies on my phone or laptop?

03 Why do you keep DANA, OVO, GoPay, and QRIS records?

04 How long do you keep my data?

05 Can I correct or delete my data?

06 Who can see my data?

07 Can I access the service where local law does not allow it?

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